Well it's happened again - HP Warranty Repair in the UK have returned my HDX18T unrepaired for the second time.

The error is the same graphics card error: artefacts, freezes, black outs, BSODs, errors along the lines of driver 'has failed to respond and has recovered'

It doesn't matter if it's the old factory graphics driver or the latest nvidia drivers - it still fails within seconds of booting - easy for any technician to see.

I include a lot of notes and stick them all over the laptop - but they are all ignored.

I suspect part of the problem is there are too many HP departments: email support don't really read your emails. Telephone support don't really listen and lists the error under somthing like 'no video signal'.

Then the technicians gets the report from telephone support, establishes in two seconds that there is a video signal, and then returns the laptop. He ignores all my notes.

Gross incompetence! I'm now six weeks without a laptop, having to book it in for a third attempt. Surely it's not in HP's interest to keep paying courier costs.

Beware everyone of HP UK warranty support.

Only twice your lucky, im going on #4 now lol... Your right there are too many departments, case managers that dont follow up or forward problems as they should and i have been fighting for 8 months to get something repaired with them... I spent over 3 grand with extended warranty walking out with a hdx18 and if you think that puts you on top of list for repairs or service your wrong your herded into yard with the rest of the cattle... The first week I owned this machine i noticed the screen getting scratched the lid was coming down onto the keyboard so i immediatly phoned when i got back into town being long haul driver and got case manager # 1 who said send it in and we will fix (as long as not customer damaged) which is their line their famous for but regardless wasnt customer damage but got it back hard drive wiped and screen still scratched... so back on road again got case manager # 2 on it because now i was having what i thought was powercord problems(wasnt charging) and a screen now that the whole keyboard impression was permantlety engraved into it (nuttin like high resolution scratch marks eh) so again sent in where they wiped again replaced mb,battery some inside charging thingy and few other parts but again returned with scratched screen totally disregarding notes and case # 2 name and phone number who promised to get this screen fixed to no avail... ok on road again and off to case worker # 3 explained whole story while trying to maintain my temper at this point because going in circle from day 1 with them but she did sympathize with me and again told me send it in which i did and pick up later in month to now get it back again completly wiped, no operating system and not even readin the hard drive regarless of boot options wouldnt even take a disk and to boot me when im down a screen thats even more scratched then when i sent it in with a note saying they adjusted the screen so it wouldnt hit the keyboard on it anymore?? nice to fix for future damage but what about past damage? so now pretty furious at whole procedure prepared a letter with names times promises etc and fired to all hp departments including ceo's about sending me my pute back that wasnt even good enuf for a night light at the moment and proceeded to future shop where they at least got the hard drive and operating system back running ( hp didnt hook up the hard drive right ?) and finally got responce from above that case manager # 3 is going to take care of this for you, sighhhh was first thought but she did handle me a little differently this time in fact she is phoning me now as opposed to my 6 to 8 calls trying to get her on phone or email was waste of time, but after explaining to her the story again for 2nd time she looked for other reports or complaints of work from me and nothing and said i had expired warranty? seems like after registering my pute they had wrong serial # wrong pute # and whatever is why the confusion?? whatever i dont care just wanted my pute fixed and returned at this point... So as it stands now hp has in their hands again and 2 days ago when checked progress report on line order said under warranty no charge, reason poor workmanship and assembly, yesterday i looked and now said not under warranty 450 dollar charge but still had bad workmanship listed and phoned they said dont worry about that were only accesing at this point and today reads back to the in warranty no charge but the result is yet to be seen or heard at this time but the point being why the endless circle of confusion when this could of been rectified with 1 visit 1 case manager why go round and round and round were customers organize your site your people your documents to prevent the endless circle and reports like this i been dealing with acers dells and what ever at fraction of cost of their equipment but if something went wrong it was done asap no circle run around they just fixed easy and simple but hp lost something in the meaning when trying to make easy thats for sure their technicians are more interested in wiping your pute and sending it back then to actually fix something you requested been wiped 3 times possibly 4th coming back ...